Reply from Gardman

On 12th March I posted about a Greenfinch we found trapped by the leg between the hooks of one of our Gardman twin hook hangers. I emailed Gardman to find out if anything like this had been reported before. Today I finally received a reply:


"Firstly let me apologise for the lateness of reply to your email regarding the twin shepherds hook. I am very concerned to hear about
the bird that had its leg caught between the hooks. We have made an extra piece to enable the two hooks to be joined at the area of
contention and all of our double Shepherd Hook's are sold with this small attachment, however it seems that yours did not come with this extra piece.

If you advise me of your address I will ensure that the relevant piece is sent to you with our compliments. This piece slides down between the hooks and is clipped to the stems.

I hope this solves your problem and we will try to ensure that in future upsetting accidents like the one you have brought to our
attention do not happen again.

Yours sincerely
Gardman Limited"

It's a bit strange how this "extra piece", which was supposedly missing when we bought the shepherd's twin hook hanger in question, was also missing when we bought the other two twin hooks we have. We have had two of these twin hook hangers for five years and the third was bought this year. None of them have this extra piece. I've never seen this extra piece on any of the hangers that have been on display in garden centres, either.

So, they have either spent the last four weeks designing and making this extra piece since I sent them the email, or we have been incredibly unlucky with our purchases!


UPDATE: Since receiving this reply from Gardman we have (in May/June) started to see this extra piece appearing in the shops with the hangers.